Design of a Business Resilience Model for Industry 4.0 Manufacturers

For Industry 4.0, characterized by a high level of complexity due to the network integration of productions, manufacturers have to take radical steps to transform their organizations enabling intelligent industrial operations. As this transformation is accompanied by unforeseen risks and extreme events, organization must build up resilience to withstand them. This research paper develops a practice-oriented model of business resiliency for Industry 4.0 manufacturers. A literature research was performed to illustrate the absence of research in information systems (IS). For a better understanding of the challenges organizations face, a study among 15 experts from Europe was performed. The obtained challenges, requirements and solutions were clustered and used to develop a resilience model. The model is divided into six major components which are used to achieve six resilience characteristics. The developed model enables organizations to get a holistic and practical overview about the transformation they face while adopting to Industry 4.0.