APPLYING UNCERTAINTY MANAGEMENT THEORY TO EMPLOYEE VOICE BEHAVIOR: AN INTEGRATIVE INVESTIGATION

被引:105
作者
Takeuchi, Riki [1 ]
Chen, Zhijun [2 ]
Cheung, Siu Yin [3 ]
机构
[1] Hong Kong Univ Sci & Technol, Dept Management, Kowloon, Hong Kong, Peoples R China
[2] Shanghai Univ Finance & Econ, Shanghai, Peoples R China
[3] Hong Kong Baptist Univ, Hong Kong, Hong Kong, Peoples R China
关键词
ORGANIZATIONAL CITIZENSHIP BEHAVIOR; EXTRA-ROLE BEHAVIORS; PROCEDURAL FAIRNESS; OUTCOME FAVORABILITY; APPLICANTS REACTIONS; SELF-EVALUATIONS; WORK ATTITUDES; JUSTICE; MODEL; PERSONALITY;
D O I
10.1111/j.1744-6570.2012.01247.x
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
Drawing on uncertainty management theory, this study integrates justice research with the elaboration likelihood model and considers employee voice behavior as a function of 3 (interpersonal, procedural, and distributive) facets of justice perceptions in combination. Specifically, a positive relationship is hypothesized between interpersonal justice and employee voice behavior, which is buffered by high procedural justice. This 2-way interaction effect is also examined to determine whether it would be mitigated by low distributive justice. Results from a sample of 395 manageremployee dyads provide support for these predictions. Furthermore, results from a supplementary analysis show that the 3-way interaction effect on employee voice behavior was more pronounced for those who had a high feeling of uncertainty (i.e., those with a shorter job tenure or occupational tenure). Theoretical and practical implications of the findings are discussed.
引用
收藏
页码:283 / 323
页数:41
相关论文
共 91 条
[41]   The core self-evaluations scale: Development of a measure [J].
Judge, TA ;
Erez, A ;
Bono, JE ;
Thoresen, CJ .
PERSONNEL PSYCHOLOGY, 2003, 56 (02) :303-331
[42]   What motivates fairness? The role of subordinate assertive behavior on managers' interactional fairness [J].
Korsgaard, MA ;
Roberson, L ;
Rymph, RD .
JOURNAL OF APPLIED PSYCHOLOGY, 1998, 83 (05) :731-744
[43]   PROCEDURAL JUSTICE IN PERFORMANCE EVALUATION - THE ROLE OF INSTRUMENTAL AND NONINSTRUMENTAL VOICE IN PERFORMANCE-APPRAISAL DISCUSSIONS [J].
KORSGAARD, MA ;
ROBERSON, L .
JOURNAL OF MANAGEMENT, 1995, 21 (04) :657-669
[44]   Partitioning the domain of social inference: Dual mode and systems models and their alternatives [J].
Kruglanski, Arie W. ;
Orehek, Edward .
ANNUAL REVIEW OF PSYCHOLOGY, 2007, 58 :291-316
[45]   A moderator of the interaction effect of procedural justice and outcome favorability: Importance of the relationship [J].
Kwong, JYY ;
Leung, K .
ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES, 2002, 87 (02) :278-299
[46]   Commitment, procedural fairness, and organizational citizenship behavior: a multifoci analysis [J].
Lavelle, James J. ;
Brockner, Joel ;
Konovsky, Mary A. ;
Price, Kenneth H. ;
Henley, Amy B. ;
Taneja, Aakash ;
Vinekar, Vishnu .
JOURNAL OF ORGANIZATIONAL BEHAVIOR, 2009, 30 (03) :337-357
[47]   Voice and cooperative behavior as contrasting forms of contextual performance: Evidence of differential relationships with big five personality characteristics and cognitive ability [J].
LePine, JA ;
Van Dyne, L .
JOURNAL OF APPLIED PSYCHOLOGY, 2001, 86 (02) :326-336
[48]   Predicting voice behavior in work groups [J].
LePine, JA ;
Van Dyne, L .
JOURNAL OF APPLIED PSYCHOLOGY, 1998, 83 (06) :853-868
[49]   PSYCHOLOGICAL ANTECEDENTS OF PROMOTIVE AND PROHIBITIVE VOICE: A TWO-WAVE EXAMINATION [J].
Liang, Jian ;
Farh, Crystal I. C. ;
Farh, Jiing-Lih .
ACADEMY OF MANAGEMENT JOURNAL, 2012, 55 (01) :71-92
[50]   Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures [J].
Liao, Hui .
JOURNAL OF APPLIED PSYCHOLOGY, 2007, 92 (02) :475-489