Impact of Covid-19 on consumer behavior: Will the old habits return or die?

被引:893
作者
Sheth, Jagdish [1 ]
机构
[1] Emory Univ, Goizueta Business Sch, Atlanta, GA 30322 USA
关键词
COVID Pandemic; Consumer habits; New regulations for shopping; Customer experience;
D O I
10.1016/j.jbusres.2020.05.059
中图分类号
F [经济];
学科分类号
02 ;
摘要
The COVID-19 pandemic and the lockdown and social distancing mandates have disrupted the consumer habits of buying as well as shopping. Consumers are learning to improvise and learn new habits. For example, consumers cannot go to the store, so the store comes to home. While consumers go back to old habits, it is likely that they will be modified by new regulations and procedures in the way consumers shop and buy products and services. New habits will also emerge by technology advances, changing demographics and innovative ways consumers have learned to cope with blurring the work, leisure, and education boundaries.
引用
收藏
页码:280 / 283
页数:4
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