Consumer Trust to a Web Site: Moderating Effect of Attitudes toward Online Shopping

被引：28
|
作者：
Martin, Sonia San [2 ]
Camarero, Carmen [1 ]
机构：
[1] Univ Valladolid, Dept Business & Mkt, E-47011 Valladolid, Spain
[2] Univ Burgos, Dept Business & Adm, Burgos, Spain
来源：
CYBERPSYCHOLOGY & BEHAVIOR | 2008年 / 11卷 / 05期
关键词：
D O I：
10.1089/cpb.2007.0097
中图分类号：
G2 [信息与知识传播];
学科分类号：
05 ; 0503 ;
摘要：
In this paper, authors suggest a model that reflects the role played by the Web site characteristics and the previous level of satisfaction as determinant factors of trust in the Web site. Also, authors consider the moderating effects of consumers' motives and inhibitors to purchase online. Results show that satisfaction with previous purchases, the Web site security and privacy policies, and service quality are the main determinants of trust. Also, the motives and inhibitors the individuals perceive when buying online determine the type of signals they consider to trust.
引用
收藏
页码：549 / 554
页数：6
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