AN APPLICATION OF BUSINESS CONSULTING PROCEDURES IN PUBLIC ADMINISTRATION

This paper identifies and discusses the application of management consulting procedures that are applied most frequent in public administration. Hence, the main types, methods and best practice in the field are analyzed. Management consulting approach is used to implement substantial changes in public sector organizations; whereas other types of consulting are designed for empowering and engaging citizens. Suggestions are made on how to improve the quality of identifying, expressing and developing consulting procedures, whereas management consulting approach is been cultivated only fragmentary in public administration. Concerning the case analysis, the success of applying management consulting procedures in public administration is determined by clear objectives, long period of consulting and permanent consultants' work during the whole period of consulting. Paper utilises two argumentation methods: the arguments are based on content analysis of examples concerning particular challenges and peculiarities of consulting practice in public sector; and the case study that represents the best practice of consulting in public institutions.