Modelling digital library success using the DeLone and McLean information system success model

被引：105

作者：

Alzahrani, Ahmed Ibrahim ^{[1
]}

Mahmud, Imran ^{[2
,3
]}

Ramayah, T. ^{[4
,5
]}

Alfarraj, Osama ^{[6
]}

Alalwan, Nasser ^{[7
]}

机构：

[1] King Saud Univ, Community Coll, Dept Comp Sci, Informat Res Grp, Riyadh, Saudi Arabia

[2] Daffodil Int Univ, Dept Software Engn, Dhaka, Bangladesh

[3] Univ Sains Malaysia, Sch Management, Management Informat Syst, Usm Penang, Malaysia

[4] Univ Sains Malaysia, Sch Management, Technol Management, Usm Penang, Malaysia

[5] Sunway Univ, Business Sch, Subang Jaya, Malaysia

[6] King Saud Univ, Dept Comp Sci, Community Coll, Riyadh, Saudi Arabia

[7] King Saud Univ, Community Coll, Dept Comp Sci, Acad Affairs, Riyadh, Saudi Arabia

来源：

JOURNAL OF LIBRARIANSHIP AND INFORMATION SCIENCE | 2019年 / 51卷 / 02期

关键词：

Actual usage; Delone and McLean's information system success model; digital library system; information quality; Malaysia; service quality; system quality; PARTIAL LEAST-SQUARES; USER ACCEPTANCE; DEVELOPING-COUNTRIES; PLANNED BEHAVIOR; SERVICE QUALITY; PLS-SEM; TECHNOLOGY; SATISFACTION; USAGE; STUDENTS;

D O I：

10.1177/0961000617726123

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

This is an exploratory study to model the determinants of actual use of a digital library system. To do so, a research model was developed using Delone and McLean's information system success model and explained as an empirical study. Data were collected from 978 respondents using a structured questionnaire from four different universities of Malaysia. The findings showed that the quality factors of digital library systems have a strong influence on satisfaction, behavioral intention, and variance in actual use. Information quality is the strongest predictor to measure user satisfaction, and satisfaction has a strong effect on students' behavioral intention to use the system. In addition, user satisfaction and behavioral intention to use the system also have a strong positive relationship with the actual use of a digital library system. In brief, behavioral intentions are greatly influenced by system quality, information quality and service quality.

引用

页码：291 / 306

页数：16

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