IT Incident Management as a Collaborative Process: A Visualization Tool Inspired to Social Networks

被引：0
|
作者：
Bartolini, Claudio [1 ]
机构：
[1] HP Labs, Palo Alto, CA 94304 USA
来源：
COLLABORATIVE COMPUTING: NETWORKING, APPLICATIONS AND WORKSHARING | 2009年 / 10卷
关键词：
IT service management; IT infrastructure library; incident management; social networks; visualization;
D O I：
暂无
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
Dynamics of IT support organizations can be quite complex to analyze. We introduce a prototype visualization tool that exploits similarities of support organizations with social networks. Our tool borrows techniques from social network visualization and analysis to help IT manager better understand dynamics of their organization in the incident management process.
引用
收藏
页码：824 / 830
页数：7
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