Mobile application for customers' reviews opinion mining

被引：4

作者：

Prichystal, Jan ^{[1
]}

机构：

[1] Mendel Univ Brno, Zemedelska 1, Brno 61300, Czech Republic

来源：

19TH INTERNATIONAL CONFERENCE ENTERPRISE AND COMPETITIVE ENVIRONMENT 2016 | 2016年 / 220卷

关键词：

Product evaluation; customers' reviews; opinion mining; word cloud; mobile device; WRITTEN;

D O I：

10.1016/j.sbspro.2016.05.511

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Nowadays people often form their opinion about various subjects according to the reviews they read on the Internet. Measuring the quality of products or services is a complicated task based on revealing customers' satisfaction or sentiment. However, having the large amounts of data, it is hardly possible to process it manually and it also takes a long time to read all product reviews. This paper presents the analysis and design of the application for mobile devices that aims at automatic discovery of human feelings hidden in textual messages that customers produce. (C) 2016 Published by Elsevier Ltd.

引用

页码：373 / 381

页数：9

共 14 条

[1]

[Anonymous], 2012, SENTIMENT ANAL OPINI

[2]

[Anonymous], 2005, P C HUM LANG TECHN E, DOI DOI 10.3115/1220575.1220618

[3] Clients' freely written assessment as the source of automatically mined opinions [J].

Darena, Frantisek ;

Zizka, Jan ;

Prichystal, Jan .

17TH INTERNATIONAL CONFERENCE ENTERPRISE AND COMPETITIVE ENVIRONMENT 2014, 2014, 12 :103-110

[4] Grouping of Customer Opinions Written in Natural Language Using Unsupervised Machine Learning [J].

Darena, Frantisek ;

Zizka, Jan ;

Burda, Karel .

14TH INTERNATIONAL SYMPOSIUM ON SYMBOLIC AND NUMERIC ALGORITHMS FOR SCIENTIFIC COMPUTING (SYNASC 2012), 2012, :265-270

[5]

Haghighi A., 2009, P HUM LANG TECHN 200, P362, DOI DOI 10.3115/1620754.1620807

[6]

Hu M, 2004, P 10 ACM SIGKDD INT, P168, DOI DOI 10.1145/1014052.1014073

[7]

iDNES, 2016, LID SE ZLOBI OP KVUL

[8] Semantic analysis and classification method for customer enquiries in telecommunication services [J].

Iwashita, Motoi ;

Shimogawa, Shinsuke ;

Nishimatsu, Ken .

ENGINEERING APPLICATIONS OF ARTIFICIAL INTELLIGENCE, 2011, 24 (08) :1521-1531

[9] Lexicon-based Comments-oriented News Sentiment Analyzer system [J].

Moreo, A. ;

Romero, M. ;

Castro, J. L. ;

Zurita, J. M. .

EXPERT SYSTEMS WITH APPLICATIONS, 2012, 39 (10) :9166-9180

[10]

Mudambi SM, 2010, MIS QUART, V34, P185

← 1 2 →