E-Government Evolution: A Supply Perspective of e-Government in Malaysia

E-Government has evolved from its initial presence on the Internet to more transactional and integrated applications. A model to reflect growth is an integral part for a successful e-Government implementation thus it need to be present in order to benchmark its development. Although there have been many initiatives deployed to promote e-Government developments all over the world, it is lacking of a model to categorize initiatives based on investment made in the organization. This study attempts to classify e-Government initiatives by focusing on the investment in the supply-side perspective. The research use literature analysis method to study existing information system models and adapting it to suit the needs of our context. We propose an e-Government evolution model in supply perspective which consists of five evolutionary phases: (1) Infrastructure, (2) Infostructure, (3) Transactional, (4) Informational and (5) Strategic. Through a case study, we adopted the model to see the classification of different e-Government initiatives in Malaysia. Each initiative is evaluated using supply lens to understand its position in the overall e-Government development. We recommend that governmental agencies follow this evolutionary path as they progress from providing infrastructure services to positioning the organization as a pioneer in the field that give innovative services to the citizens and business alike.