Effect of patient-centered care on patient satisfaction and quality of care

被引：131

作者：

Wolf, Debra M.

Lehman, Lisa

Quinlin, Robert ^{[1
]}

Zullo, Thomas ^{[2
]}

Hoffman, Leslie ^{[2
]}

机构：

[1] Univ Pittsburgh, Med Ctr St Margaret, Ctr Excellence Bariatr, Pittsburgh, PA USA

[2] Univ Pittsburgh, Sch Nursing, Dept Acute Tertiary Care, Pittsburgh, PA 15261 USA

来源：

JOURNAL OF NURSING CARE QUALITY | 2008年 / 23卷 / 04期

关键词：

model of care; nursing outcomes; patient-centered care; patient satisfaction; quality of care;

D O I：

10.1097/01.NCQ.0000336672.02725.a5

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

A clinical randomized study (posttest design) was conducted to examine whether patient-centered care (PCC) impacts patient satisfaction, perception of nursing care, and quality of care. Differences were seen in 2 of 3 subscales within the Baker and Taylor Measurement Scale. The PCC group rated satisfaction (P = .04) and quality of services (P = .03) higher than controls. PCC may impact patients' perception of the level of satisfaction and quality of care received.

引用

页码：316 / 321

页数：6

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