DEVELOP OF NEW ONLINE LOGISTICS LEARNING PLATFORM FEATURES - INTEGRATION OF THE TAIWAN TRAIN QUALITY SCORECARD AND THE KANO MODEL

This study extracted 12 quality constructs from a questionnaire with 18 assessment indicators on company PDDRO (Plan, Design, Do, Review and Outcome) in the context of the TTQS (Taiwan TrainQuali Scorecard). The questionnaires were issued to TTQS consultants, corporate executives who had been trained in TTQS and colleague lecturers who had used Internet learning platforms in their teaching activities, in order to evaluate the level of importance of their expectations for the quality constructs of online learning platforms. The questionnaire contained paired questions (one positive question and one negative question) to divide the quality constructs into the quality attributes of the Kano Model. The purpose was to compare the variances in the subjects' feedback concerning these quality constructs in the context of customer attributes. Finally, this model integrated the Kano Model and TTQS indicators in the R&D of a new online learning platform.