The Effectiveness of TQM The Key Role of Organizational Learning in Small Businesses

被引：78

作者：

Martinez-Costa, Micaela ^{[1
]}

Jimenez-Jimenez, Daniel ^{[1
]}

机构：

[1] Univ Murcia, Dept Org Empresas & Finanzas, Fac Econ & Empresa, E-30100 Murcia, Spain

来源：

INTERNATIONAL SMALL BUSINESS JOURNAL-RESEARCHING ENTREPRENEURSHIP | 2009年 / 27卷 / 01期

关键词：

knowledge management; organizational learning; performance; small and medium-sized enterprises; SMEs; structural equation modelling; total quality management; TOTAL QUALITY MANAGEMENT; COMPETITIVE ADVANTAGE; KNOWLEDGE MANAGEMENT; MARKET ORIENTATION; FIRM PERFORMANCE; DYNAMIC THEORY; IMPACT; MODEL; FRAMEWORK; STRATEGY;

D O I：

10.1177/0266242608098348

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Total quality management is frequently considered to be a means for achieving competitive advantage. Small businesses have several limitations when they implement quality practices. However, total quality practices can foster the creation of the indispensable knowledge for continuous improvement and for competing in the current markets.The management of knowledge has also been identified as an important antecedent of performance. Using structural equations modelling, this article analyses the linkages between total quality management, organizational learning and performance.The most significant implication of this article is that small businesses should pay more attention to total quality management practices, as these can support both knowledge management practices and organizational performance.

引用

页码：98 / 125

页数：28

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