Internationalization in Japan's service industries

被引：13

作者：

Asakawa, Kazuhiro ^{[1
]}

Ito, Kiyohiko ^{[2
]}

Rose, Elizabeth L. ^{[3
]}

Westney, D. Eleanor ^{[4
]}

机构：

[1] Keio Univ, Grad Sch Business Adm, Kohoku Ku, Yokohama, Kanagawa 2238526, Japan

[2] Univ Hawaii Manoa, Shidler Coll Business, Honolulu, HI 96822 USA

[3] Aalto Univ, Sch Econ, Dept Management & Int Business, Aalto 00076, Finland

[4] York Univ, Schulich Sch Business, Toronto, ON M3J 1P3, Canada

来源：

ASIA PACIFIC JOURNAL OF MANAGEMENT | 2013年 / 30卷 / 04期

关键词：

Japanese service industries; Service sector internationalization; Home country effects; VIDEO GAMES;

D O I：

10.1007/s10490-012-9325-5

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The relatively low level of internationalization in Japan's service industries is a cause of real concern among policy-makers and service industry executives. Explanations have focused on distinctive features of Japan's culture, particularly its service culture, and idiosyncratically demanding customers. Two additional factors are also of significance: the complexity of the customer interface and process embeddedness in the home country. Mapping service sectors in terms of these two dimensions offers insights into the challenges faced by Japanese service firms, while also providing a framework for assessing home country effects in general.

引用

页码：1155 / 1168

页数：14

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