Are GP patients' needs being met? Unfulfilled information needs among native-Dutch and Turkish-Dutch patients

被引：19

作者：

Schinkel, Sanne ^{[1
]}

Schouten, Barbara C. ^{[1
]}

van Weert, Julia C. M. ^{[1
]}

机构：

[1] Univ Amsterdam, Amsterdam Sch Commun Res ASCoR, NL-1012 CX Amsterdam, Netherlands

来源：

PATIENT EDUCATION AND COUNSELING | 2013年 / 90卷 / 02期

关键词：

Doctor-patient communication; Intercultural communication; Information needs; Observation study; HEALTH-CARE; CANCER-PATIENTS; INTERCULTURAL COMMUNICATION; ETHNIC-MINORITIES; DECISION-MAKING; PARTICIPATION; PREFERENCES; AUTONOMY; LANGUAGE; QUALITY;

D O I：

10.1016/j.pec.2012.11.013

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

Objective: This study aims to assess unfulfilled information needs of native-Dutch and Turkish-Dutch general practitioner (GP) patients in the Netherlands. In addition, the relation between perceived and recorded information provision by GPs is studied. Methods: Unfulfilled information needs of native-Dutch (N = 117) and Turkish-Dutch patients (N = 74) were assessed through pre- and post-consultation questionnaires. Audiotapes of GP consultations were made to code GPs' information provision. Results: Turkish-Dutch patients experience more unfulfilled information needs than native-Dutch patients, in particular those who identify equally with Dutch and Turkish culture. Overall, perceived information provision is hardly related to recorded information provision. Conclusion: GPs insufficiently provide Turkish-Dutch patients and, to a lesser extent, native-Dutch patients as well, the information they need. Practice implications: GPs should be trained in giving adequate, tailored information to patients with various ethnic and cultural backgrounds. (C) 2012 Elsevier Ireland Ltd. All rights reserved.

引用

页码：261 / 267

页数：7

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