A survey of case studies of the use of knowledge management in software engineering

被引：40
作者：
Dingsoyr, T
Conradi, R
机构：
[1] Sintef Telecom & Informat, NO-7465 Trondheim, Norway
[2] Norwegian Univ Sci & Technol, Dept Comp & Informat Sci, NO-7491 Trondheim, Norway
来源：
INTERNATIONAL JOURNAL OF SOFTWARE ENGINEERING AND KNOWLEDGE ENGINEERING | 2002年 / 12卷 / 04期
关键词：
knowledge management; software engineering; learning software organisations; experience factory;
D O I：
10.1142/S0218194002000962
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
This article examines the literature on case studies of knowledge management systems in use in organisations that develop software. We investigate knowledge management approaches in eight case studies, and what the reported benefits are. Surprisingly, very few organisations claim to have lowered software production costs or increased the quality of the software. But many claim to have improved the work situation for software developers and managers.
引用
收藏
页码：391 / 414
页数：24
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