The Business Case for Health-Care Quality Improvement

被引：34

作者：

Swensen, Stephen J. ^{[1
]}

Dilling, James A. ^{[2
]}

Mc Carty, Patrick M. ^{[3
]}

Bolton, Jeffrey W. ^{[4
]}

Harper, Charles M., Jr. ^{[4
]}

机构：

[1] Mayo Clin, Dept Radiol, Rochester, MN 55905 USA

[2] Mayo Clin, Adm Serv, Rochester, MN 55905 USA

[3] Mayo Clin, Scottsdale, AZ USA

[4] Mayo Clin, Rochester, MN 55905 USA

来源：

JOURNAL OF PATIENT SAFETY | 2013年 / 9卷 / 01期

关键词：

quality; value; business case; systems engineering; SERVICE QUALITY; UNITED-STATES; COSTS; PROFITABILITY; SATISFACTION; RETURN;

D O I：

10.1097/PTS.0b013e3182753e33

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

The business case for health-care quality improvement is presented. We contend that investment in process improvement is aligned with patients' interests, the organization's reputation, and the engagement of their workforce. Four groups benefit directly from quality improvement: patients, providers, insurers, and employers. There is ample opportunity, even in today's predominantly pay-for-volume (that is, evolving toward value-based purchasing) insurance system, for providers to deliver care that is in the best interest of the patient while improving their financial performance.

引用

页码：44 / 52

页数：9

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