Investigating the Impact of Process Innovation Over Profitability and Productivity: A Food Sector Application

One of the main approaches that production companies apply in order to get the competitive advantage is process innovation. Under favor of process innovation applications, the facts like cost improvements, increase in product quality and customer satisfaction and increase in employee satisfaction and motivation have direct or indirect impacts on business profit. In consideration of these concepts, in this study a process innovation application in production sub-processes of packaging and filling of a company that is operating in food sector is explained in detail. The facts like costs, quality, and customer satisfaction are compared between former system and the new system after that process innovation application.