Patient Satisfaction Influenced by Interpersonal Treatment and Communication for African American Men: The North Carolina-Louisiana Prostate Cancer Project (PCaP)

被引：11

作者：

Moore, Angelo D. ^{[1
]}

Hamilton, Jill B. ^{[2
]}

Knafl, George J. ^{[2
]}

Godley, P. A. ^{[3
,6
]}

Carpenter, William R. ^{[5
]}

Bensen, Jeannette T. ^{[4
,6
]}

Mohler, James L. ^{[6
,7
]}

Mishel, Merle ^{[2
]}

机构：

[1] USA, Tripler Army Med Ctr, Honolulu, HI USA

[2] Univ N Carolina, Sch Nursing, Chapel Hill, NC USA

[3] Univ N Carolina, Sch Med, Chapel Hill, NC USA

[4] Univ N Carolina, Dept Epidemiol, Gillings Sch Global Publ Hlth, Chapel Hill, NC USA

[5] Univ N Carolina, Gillings Sch Global Publ Hlth, Dept Hlth Policy & Management, Chapel Hill, NC USA

[6] Univ N Carolina, Lineberger Comprehens Canc Ctr, Chapel Hill, NC 27599 USA

[7] Roswell Pk Canc Inst, Dept Urol, Buffalo, NY 14263 USA

来源：

AMERICAN JOURNAL OF MENS HEALTH | 2012年 / 6卷 / 05期

关键词：

interpersonal treatment; patient-provider communication; African American men; PCaP; prostate cancer; PHYSICIANS COMMUNICATION; CULTURAL COMPETENCE; RACIAL DISPARITIES; BEHAVIORAL-MODEL; PATIENTS TRUST; PRIMARY-CARE; HEALTH-CARE; PERCEPTIONS; QUALITY; INTERVENTION;

D O I：

10.1177/1557988312443695

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

The purpose of this study was to determine if a particular set of health behaviors of health care providers and African American men (AAM) influence patient satisfaction from the AAM's perspective. This descriptive, correlational study consisted of 505 AAM in North Carolina diagnosed with prostate cancer and enrolled in the North Carolina-Louisiana Prostate Cancer Project (PCaP). Analyses consisted of bivariate analyses and multiple regression. Patient-to-provider communication, interpersonal treatment, and provider-to-patient communication accounted for 45% (p <= .0001) of the variability in patient satisfaction. Interpersonal treatment (provider focusing on the patient) explained the greatest amount (F = 313.53, R-2 = .39) of patient satisfaction. Since interpersonal treatment focuses on the patient and demonstrated to be the strongest predictor in patient satisfaction, it is noteworthy to consider the emphasis that should be placed on patient-centered care. In addition, knowing important variables positively affecting patient satisfaction provides useful information for developing appropriate interventions to improve AAM health care experiences.

引用

页码：409 / 419

页数：11