Seeking electronic information from government resources: A comparative analysis of two communities' web searching of municipal government websites

被引：9

作者：

Lambert, Frank ^{[1
]}

机构：

[1] Kent State Univ, Sch Lib & Informat Sci, Kent, OH 44242 USA

来源：

GOVERNMENT INFORMATION QUARTERLY | 2013年 / 30卷 / 01期

关键词：

e-Government informatics; Web log analysis; Web search; Government information; QUERY; RETRIEVAL; LOGS;

D O I：

10.1016/j.giq.2012.07.007

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

This study examines queries submitted through two municipal government websites over a 3-year period to discover patterns in information seeking that current web log analysis literature have not discovered or addressed. The findings reveal: in spite of subtle differences strong similarities remain between two different communities' information needs from municipal government websites; demographic variables and close physical proximity do not appear to affect these similarities; there appears to be a belief that municipal government websites can deliver all types of information; and, using methods presented in this paper, municipal governments may better manage their online information resources. (C) 2012 Elsevier Inc. All rights reserved.

引用

页码：99 / 109

页数：11

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