QUALITY OF BUSINESS PROCESS MANAGEMENT IN COMPANIES

The goal of this paper is to offer a detailed analyze for several dimension of business process quality function quality and non-human resource quality indicators, based on a business process model on services companies. We present quality function characteristics, human and non-human quality and input-output quality characteristics of the process. Our case study was focused on call centre companies as a service oriented model. We establish a table with function quality dimensions for evaluate these companies, based on software features and indicators for that domain. For human and non-human resource quality indicators we used.