Pricing of full-service repair contracts

被引：29

作者：

Huber, Sebastian ^{[1
]}

Spinler, Stefan ^{[1
]}

机构：

[1] WHU Otto Beisheim Sch Management, Kuhne Fdn Endowed Chair Logist Management, D-56179 Vallendar, Germany

来源：

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH | 2012年 / 222卷 / 01期

关键词：

Service contracts; Contract pricing; Risk management; Mean-variance customer utility; MAINTENANCE; EQUIPMENT;

D O I：

10.1016/j.ejor.2012.04.012

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Full-service repair contracts are becoming increasingly popular, especially as an add-on to leasing contracts for technical investment products. This paper presents a model for pricing full-service repair contracts in the presence of risk-averse customers. The model identifies the optimal portfolio of full-service contracts and on-call service agreements to be offered by the service provider. The optimal full-service price is established, with failure arrivals being modeled as Poisson events and the cost of individual failures being stochastic. An existing on-call service business represents the price benchmark. The model is readily applicable for any service provider for small investment products such as special-purpose trucks or printing equipment. (C) 2012 Elsevier B.V. All rights reserved.

引用

页码：113 / 121

页数：9

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