Practical aspects & the phenomenological approach to troubleshooting of electroplating systems

Troubleshooting of electroplating systems is discussed from both internal (plant personnel) and external (consultant) troubleshooter's perspectives. Because of the complex nature of large numbers of plating systems, a generalized but systematic method, based on a cause-effect approach to troubleshooting, is presented from a practical and from a phenomenological standpoint. It has been found that, together with certain critical skills, an ordered approach to the troubleshooting of plating processes is invaluable for the internal or external troubleshooter/problem solver. It is also an important tool for teaching plant personnel to solve their own problems. A phenomenological discussion is attempted on areas of competence and critical skills involved in effective troubleshooting. Four broad areas of competence are considered, within which there are many specific skills: (1) diagnostic ability, (2) solution and implementation skills, (3) general and specialized knowledge in electroplating technology and its related disciplines, and (4) communication skills and personality attributes conducive to troubleshooting.