Prescription-Filling Process Reengineering of an Outpatient Pharmacy

被引：9

作者：

Chou, Ying-Chyi ^{[1
]}

Chen, Been-Yuan ^{[2
]}

Tang, Ya-Yun ^{[1
]}

Qiu, Zheng-Ji ^{[2
]}

Wu, Ming-Fen ^{[2
]}

Wang, Shuw-Chuan ^{[2
]}

Lin, Hui-Shin ^{[1
]}

Chuang, Wen-Chi ^{[1
]}

机构：

[1] Tunghai Univ, Dept Business Adm, Taichung 40704, Taiwan

[2] Taichung Vet Gen Hosp, Dept Pharm, Taichung, Taiwan

来源：

JOURNAL OF MEDICAL SYSTEMS | 2012年 / 36卷 / 02期

关键词：

Outpatient pharmacy; Process reengineering; Time study; Hospital efficiency; PATIENT FLOW; CARE; SYSTEMS; DESIGN; LENGTH; STAY;

D O I：

10.1007/s10916-010-9553-5

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Shortening waiting times is the most obvious and effective method of increasing service quality. As the workforce is limited, it is necessary to reform current systems of medical care and improve the efficiency of medical care. After process reengineering was proposed in 1990s, however, this concept has not yet been commonly applied to medical centers. The subject of this study was an outpatient pharmacy in a medical center. This study applied the methods of a time study to measure field observations and as an analytic tool in process reengineering. The results show that the pharmacists were hindered in filling prescriptions for the following reasons: the preparation of certain prescription units, the menial sorting of medicines and also storage issues related to medicines. Improving the process will decrease time wasted by 10.41% and enhance service by 8.95%. The reengineering process resulted not only in a reduction in outpatients' waiting time but also enhanced the quality and competitiveness of the Hospital's medical treatment.

引用

页码：893 / 902

页数：10

共 30 条

[1] Bragato Laura, 2003, J Health Organ Manag, V17, P164, DOI 10.1108/14777260310480721
[2] Carr D., 1993, COST MANAGE, V2, P16
[3] DAVENPORT TH, 1990, SLOAN MANAGE REV, V31, P11
[4] de Bruin Arnoud M, 2007, Health Care Manag Sci, V10, P125
[5] Design requirements for health care production control systems
de Vries, G
Bertrand, JWM
Vissers, JMH
[J]. PRODUCTION PLANNING & CONTROL, 1999, 10 (06) : 559 - 569
[6] Gleckman H. Z., 1994, BUS WEEK, V3365, P15
[7] GUHA S, 1993, J INFORM SYSTEMS MAN, V10, P13
[8] HAMMER M, 1990, HARVARD BUS REV, V68, P104
[9] Hammer M., 1993, RERNGINEERING CORPOR
[10] Heckerling P S, 1984, IMJ Ill Med J, V166, P437

← 1 2 3 →