Adoption and use of technology in small business environments

被引：20
作者：
del Mar Alonso-Almeida, Maria [1 ]
Llach, Josep [2 ]
机构：
[1] Univ Autonoma Madrid, Business Org Dept, Madrid, Spain
[2] Univ Girona, Dept Org Gestio Empresarial & Disseny Prod, Girona, Spain
来源：
SERVICE INDUSTRIES JOURNAL | 2013年 / 33卷 / 15-16期
关键词：
information and communication technologies; human resources; organizational performance; competitiveness; service industries; tourism; INFORMATION-TECHNOLOGY; WORKPLACE ORGANIZATION; FIRM PERFORMANCE; VALUE CREATION; SKILLED LABOR; INNOVATION; ICT; DETERMINANTS; KNOWLEDGE; ORIENTATION;
D O I：
10.1080/02642069.2011.634904
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
This paper examines the impact of information and communication technologies (ICTs) on the firm's human resources (HR) and organizational performance, and analyzes the effect of these changes on its competitiveness. The data were taken from 405 travel agencies. Structural equation analysis revealed that ICTs have a positive effect on company competitiveness, primarily by enhancing HR and organizational performance.
引用
收藏
页码：1456 / 1472
页数：17
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