Social participation and quality of health care: the experience of citizens' health representatives in Mexico

被引：7

作者：

Nigenda-Lopez, Gustavo H. ^{[1
,2
]}

Juarez-Ramirez, Clara ^{[3
]}

Ruiz-Larios, Jose A. ^{[3
]}

Herrera, Cristina M. ^{[4
]}

机构：

[1] Inst Nacl Salud Publ, Cuernavaca, Morelos, Mexico

[2] Harvard Global Equity Initiative, Boston, MA USA

[3] Inst Nacl Salud Publ, Ctr Investigac Sistemas Salud, Direcc Innovac Serv Sistemas Salud, Cuernavaca, Morelos, Mexico

[4] Colegio Mexico AC, Centro Estudios Sociolog, Programa Interdisciplinario Estudios Mujer, Mexico City, DF, Mexico

来源：

REVISTA DE SAUDE PUBLICA | 2013年 / 47卷 / 01期

关键词：

Quality of Health Care; Social Participation; Qualitative Research;

D O I：

10.1590/S0034-89102013000100007

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

OBJECTIVE: This article describes the experience of the aval ciudadano "Citizens' Representative" (CR) in improving the Mexican health care system. METHODS: This is a qualitative study which took place in eight Mexican states in 2008. It evaluates different aspects of a nationwide program to increase the quality of health care services (National Crusade for Quality in Health Services). The Mexican strategy is compared with experiences in other Latin American countries. RESULTS: In this paper, there is the description of achievements and problems encountered by the CR in promoting social participation in the health of the population. CONCLUSIONS: The CR has great influence when representing health service users and passing on their demands for improvements to health care quality.

引用

页码：44 / 51

页数：8

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