The Automated Acquisition of Expert Knowledge Using a Service Department as an Example

被引：0

作者：

Patalas-Maliszewska, Justyna ^{[1
]}

Dudek, Adam ^{[2
]}

Klos, Slawomir ^{[1
]}

机构：

[1] Univ Zielona Gora, Inst Comp Sci & Prod Management, Zielona Gora, Poland

[2] Univ Appl Sci Nysa, Inst Tech Sci, Nysa, Poland

来源：

ADVANCES IN MANUFACTURING II, VOL 1 - SOLUTIONS FOR INDUSTRY 4.0 | 2019年

关键词：

Expert knowledge; Knowledge acquisition; Expert knowledge formalisation; TACIT KNOWLEDGE;

D O I：

10.1007/978-3-030-18715-6_10

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

In this article, an example of the use of ontology for the automated acquisition of expert knowledge in a service department is presented. The first part of the article presents an overview of the literature on knowledge acquisition methods and an evaluation of knowledge tools. The model for the Automated Acquisition of Expert Knowledge (AA-EK) is then presented and a formal representation of it, using ontology, is provided. The last part illustrates how the AA-EK model is used, using a real-time case study.

引用

页码：119 / 126

页数：8

共 25 条

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