Factors Affecting Organizational Citizenship Behavior among Malaysian Bank Employees: The Moderating Role of Islamic Work Ethic

被引:17
作者
Mohammad, Jihad [1 ]
Quoquab, Farzana [1 ]
Omar, Rosmini [1 ]
机构
[1] UTM, Int Business Sch, Jalan Semarak, Kuala Lumpur 54100, Malaysia
来源
IRSSM-6: THE 6TH INTERNATIONAL RESEARCH SYMPOSIUM IN SERVICE MANAGEMENT - SERVICE IMPERATIVES IN THE NEW ECONOMY: SERVICE EXCELLENCE FOR SUSTAINABILITY | 2016年 / 224卷
关键词
organizational citizenship behaviour; Islamic work ethic; organizational justice; bank employees; JOB-SATISFACTION; JUSTICE; COMMITMENT; MEDIATOR;
D O I
10.1016/j.sbspro.2016.05.440
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
The inconsistent relationships between distributive justice, procedural justice and organizational citizenship behaviour have inspired this research to introduce a new moderator variable. This study includes Islamic work ethic as a third variable that has the potential to resolve conflict in the existing literature. To achieve the objectives of this study, data was collect ed through a survey of 192 employees at Islamic banks in Malaysia. The partial least square technique was employed to analyse the data. The results of this study revealed that distributive justice and procedural justice predicts organizational citizenship behaviour. The findings also suggested that Islamic work ethic predicts organizational citizenship behaviour. However, contrary to expectation, Islamic work ethic does not moderate the relationships between distributive justice, procedural justice and organizational citizenship behaviour. The limitations and suggestions for future research are discussed here. (C) 2016 The Authors. Published by Elsevier Ltd.
引用
收藏
页码:562 / 570
页数:9
相关论文
共 50 条
[41]   Examining Impact of Islamic Work Ethic on Task Performance: Mediating Effect of Psychological Capital and a Moderating Role of Ethical Leadership [J].
Qasim, Muhammad ;
Irshad, Muhammad ;
Majeed, Mehwish ;
Rizvi, Syed Tahir Hussain .
JOURNAL OF BUSINESS ETHICS, 2022, 180 (01) :283-295
[42]   The effects of psychological contract breach on various employee level outcomes: The moderating role of Islamic work ethic and adversity quotient [J].
Bukhari, Tazeem Ali Shah ;
Saeed, Muhammad Mohtsham ;
Nisar, Muhammad .
AFRICAN JOURNAL OF BUSINESS MANAGEMENT, 2011, 5 (21) :8393-8398
[43]   Transformation of Islamic Work Ethic and Social Networks: The Role of Religious Social Embeddedness in Organizational Networks [J].
Kirkbesoglu, Erdem ;
Sargut, Ali Selami .
JOURNAL OF BUSINESS ETHICS, 2016, 139 (02) :313-331
[44]   Behavioral Orientation to Organizational Justice: Moderating Role of Islamic Work Ethics and Trust in Leader in Tourism Industry [J].
Raza, Muhammad Ali ;
Ul-Hadi, Noor ;
Khan, Majid ;
Mujtaba, Bahaudin G. .
PUBLIC ORGANIZATION REVIEW, 2022, 22 (04) :1279-1296
[45]   The role of organizational citizenship behavior and patriotism in sustaining public health employees' performance [J].
Rizaie, Mohammad Eqbal ;
Horsey, Emmanuel Mensah ;
Ge, Zhangzhi ;
Ahmad, Nisar .
FRONTIERS IN PSYCHOLOGY, 2023, 13
[46]   Servant Leadership and Organizational Citizenship Behavior: The Mediating Role of Perceived Organizational Politics and the Moderating Role of Political Skill in Public Service Organizations [J].
Addisu, Debalkie Demissie ;
Abebe, Ejigu Alemu ;
Assefa, Tsegay Tensay .
EMPLOYEE RESPONSIBILITIES AND RIGHTS JOURNAL, 2024,
[47]   INVESTIGATING THE FACTORS AFFECTING EMPLOYEES' DEVIANT BEHAVIORS WITH A FOCUS ON THE MODERATING ROLE OF TYRANNICAL LEADERSHIP STYLE [J].
Zeynali, Sina ;
Tavakoli, Alireza Manazari ;
Salajeghe, Sanjar .
REVISTA GESTAO & TECNOLOGIA-JOURNAL OF MANAGEMENT AND TECHNOLOGY, 2021, 21 (03) :97-123
[48]   PARTICIPATORY DECISION-MAKING, JOB SATISFACTION AND EMPLOYEES' INNOVATIVE WORK BEHAVIOR AMONG SMALL RETAIL STORES: ROLES OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND EMPLOYEES' COMPETENCIES [J].
Amoh-Mensah, Aborampah ;
Okorley, Edna Naa Amerley .
RISUS-JOURNAL ON INNOVATION AND SUSTAINABILITY, 2024, 15 (02) :152-172
[49]   A CROSS-SECTIONAL STUDY BETWEEN ORGANIZATIONAL COMMITMENT AND CITIZENSHIP BEHAVIOR IN MALAYSIAN BANK SIMPANAN NASIONAL [J].
Vasudevan, Hemaloshinee .
INTERNATIONAL JOURNAL OF ECONOMICS MANAGEMENT AND ACCOUNTING, 2021, 29 (02) :299-330
[50]   From Supervisors' Work-Family Conflict to Employees' Work-Family Conflict: The Moderating Role of Employees' Organizational Tenure [J].
Wang, Peng ;
Wang, Zhen ;
Luo, Zhengxue .
INTERNATIONAL JOURNAL OF STRESS MANAGEMENT, 2020, 27 (03) :273-280