A critical evaluation of importance-performance analysis

被引：219
作者：
Azzopardi, Ernest [2 ]
Nash, Robert [1 ]
机构：
[1] Bond Univ, Fac Business, Sch Hotel Resort & Tourism Management, Gold Coast, Qld 4229, Australia
[2] Univ Malta, Msida, Malta
来源：
TOURISM MANAGEMENT | 2013年 / 35卷
关键词：
Importance; Performance; Tourism; Destination; Competitiveness; ATTRIBUTE-LEVEL PERFORMANCE; SOCIAL DESIRABILITY BIAS; CUSTOMER SATISFACTION; DESTINATION COMPETITIVENESS; CONJOINT-ANALYSIS; MODEL; TOURISM; QUALITY; IMPACT; IDENTIFICATION;
D O I：
10.1016/j.tourman.2012.07.007
中图分类号：
X [环境科学、安全科学];
学科分类号：
08 ; 0830 ;
摘要：
This study is a methodological evaluation of studies on importance and performance measurement, and importance-performance analysis (IPA) which has gained widespread acceptance in the hospitality and tourism research. A synthesis of IPA literature on conceptual and measurement issues is presented with a view to identifying and mitigating potential validity concerns. (C) 2012 Elsevier Ltd. All rights reserved.
引用
收藏
页码：222 / 233
页数：12
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