Modeling of Customer Satisfaction in Logistic Distribution Center using Partial Least Squares

被引：0

作者：

Ji Shouwen ^{[1
]}

Wang Wei ^{[1
]}

Kuang Xuan ^{[1
]}

Cao Xinlei ^{[1
]}

机构：

[1] Beijing Jiaotong Univ, Sch Transportat, Beijing 100044, Peoples R China

来源：

PLS '09: PROCEEDINGS OF THE 6TH INTERNATIONAL CONFERENCE ON PARTIAL LEAST SQUARES AND RELATED METHODS | 2009年

关键词：

logistics distribution centre; customer satisfaction; partial least squares; regression analysis;

D O I：

暂无

中图分类号：

O29 [应用数学];

学科分类号：

070104 ;

摘要：

Facing to the problem of customer satisfaction improving for logistics distribution centre, evaluation system was designed. Multivariate regression model was established by using partial least squares. Actual experiment of distribution centre is done based on SPSS Statistics VITO platform, and the features of customer satisfaction acquired.

引用

页码：198 / 202

页数：5