Background During the COVID-19 outbreak, service providers in the Netherlands had to switch towards providing remote support for people with intellectual disabilities living independently. This study aims to provide insight into the use of online support during the outbreak. Methods We analysed quantitative data on planned and unplanned contacts between the online support service DigiContact and its service users. Results The results indicate that the COVID-19 outbreak and the related containment measures had a strong impact on online support use, specifically on the unplanned use of online support. Conclusion Offering online support as a standard component of services for independently living people with intellectual disability enables service providers to be flexible and responsive towards fluctuations in both support needs and onsite support availability during a social crisis such as COVID-19.
机构:
Univ Sheffield, Fac Social Sci, Informat Sch, Sheffield, England
Univ Sheffield, Fac Social Sci, Informat Sch, 211 Portobello, Sheffield S1 4DP, EnglandUniv Sheffield, Fac Social Sci, Informat Sch, Sheffield, England
机构:
Tilburg Univ, Tilburg Sch Social & Behav Sci, Tranzo, POB 90153, NL-5000 LE Tilburg, Netherlands
Philadelphia Care Fdn, Amersfoort, NetherlandsTilburg Univ, Tilburg Sch Social & Behav Sci, Tranzo, POB 90153, NL-5000 LE Tilburg, Netherlands
Thalen, Marloes
van Oorsouw, Wietske M. W. J.
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Tilburg Univ, Tilburg Sch Social & Behav Sci, Tranzo, POB 90153, NL-5000 LE Tilburg, NetherlandsTilburg Univ, Tilburg Sch Social & Behav Sci, Tranzo, POB 90153, NL-5000 LE Tilburg, Netherlands
van Oorsouw, Wietske M. W. J.
Volkers, Karin M.
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Philadelphia Care Fdn, Amersfoort, NetherlandsTilburg Univ, Tilburg Sch Social & Behav Sci, Tranzo, POB 90153, NL-5000 LE Tilburg, Netherlands
Volkers, Karin M.
Frielink, Noud
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Tilburg Univ, Tilburg Sch Social & Behav Sci, Tranzo, POB 90153, NL-5000 LE Tilburg, NetherlandsTilburg Univ, Tilburg Sch Social & Behav Sci, Tranzo, POB 90153, NL-5000 LE Tilburg, Netherlands
Frielink, Noud
Embregts, Petri J. C. M.
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Tilburg Univ, Tilburg Sch Social & Behav Sci, Tranzo, POB 90153, NL-5000 LE Tilburg, NetherlandsTilburg Univ, Tilburg Sch Social & Behav Sci, Tranzo, POB 90153, NL-5000 LE Tilburg, Netherlands