Knowledge Management & e- Governance: A Case study of e-Kiosk in India

被引：2
|
作者：
Singh, Archana [1 ]
Goyal, D. P. [2 ]
Sharma, Sarika [3 ]
机构：
[1] Sinhgad Inst Business Management, Pune, Maharashtra, India
[2] Management Dev Inst Gurugram, Gurugram, Haryana, India
[3] JSPM Ena Inst Comp Appl, Pune, Maharashtra, India
来源：
2012 SEVENTH INTERNATIONAL CONFERENCE ON KNOWLEDGE, INFORMATION AND CREATIVITY SUPPORT SYSTEMS (KICSS 2012) | 2012年
关键词：
Knowledge management; Public sector; e-; Government; e-kiosk; PUBLIC-SECTOR;
D O I：
10.1109/KICSS.2012.37
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
E- Governance, a faster pace in the recent years and extensive investment has been done towards it. On the other side knowledge is increasingly recognized as an important, strategic resource by all types of organizations and institutions either public or private, Knowledge Management is vital for apposite functioning of e-Governance. KM & e-governance are two facets of the coin for providing smooth functioning of the activities, still lesser importance is given to explore the benefits of KM in Public sector. This paper focuses the need of KM, some issues challenges and opportunities for government sectors are analyzed. KM provides the overall strategy and techniques to manage e-government content eloquently in order to make knowledge more usable and accessible and to keep it updated. A case study on the e-kiosks in India is shown to support the importance of KM towards awareness among the citizen about the services provided at e-kiosks.
引用
收藏
页码：111 / 117
页数：7
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