ERP Post-implementation Issues in Small-and-Medium-Sized Enterprises

被引:0
作者
Hustad, Eli [1 ]
Olsen, Dag H. [1 ]
机构
[1] Univ Agder, Dept Informat Syst, Grimstad, Norway
来源
ENTERPRISE INFORMATION SYSTEMS, PT 1 | 2011年 / 219卷
关键词
ERP post-implementation; SME; workarounds; performance dip; ORGANIZATIONAL-CHANGE; IMPLEMENTATIONS; SYSTEM;
D O I
暂无
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
This paper focuses on ERP post-implementation issues in Small-and-Medium-Sized Enterprises (SMEs). We conducted a case study in a small Norwegian retail company. We studied the enterprise in the period after going live with their new ERP system. Certain challenges were observed such as security risks because of inaccurate configuration of the system, difficulties with operational issues such as sending invoices and getting sales reports, inaccurate inventory, insufficient training arrangement. workarounds. conflicting incentives among customer, reseller and consultant. There were human consequences for end users since the implementation of the system caused stress among some of the employees. This study has implications for other SMEs planning to implement ERP systems.
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页码:290 / 299
页数:10
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