Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model

被引：68
作者：
Hlee, Sunyoung [1 ]
Lee, Hanna [1 ]
Koo, Chulmo [1 ]
机构：
[1] Kyung Hee Univ, Coll Hotel & Tourism Management, Seoul 02447, South Korea
来源：
SUSTAINABILITY | 2018年 / 10卷 / 04期
基金：
新加坡国家研究基金会;
关键词：
hospitality and tourism online reviews; content analysis; smart tourism; systematic review; heuristic-systematic model; WORD-OF-MOUTH; USER-GENERATED CONTENT; CONSUMER REVIEWS; HOTEL REVIEWS; SMART TOURISM; CO-CREATION; INFORMATION; EXPERIENCE; IMPACT; EWOM;
D O I：
10.3390/su10041141
中图分类号：
X [环境科学、安全科学];
学科分类号：
08 ; 0830 ;
摘要：
With tremendous growth and potential of online consumer reviews, online reviews of hospitality and tourism are now playing a significant role in consumer attitude and buying behaviors. This study reviewed and analyzed hospitality and tourism related articles published in academic journals. The systematic approach was used to analyze 55 research articles between January 2008 and December 2017. This study presented a brief synthesis of research by investigating content-related characteristics of hospitality and tourism online reviews (HTORs) in different market segments. Two research questions were addressed. Building upon our literature analysis, we used the heuristic-systematic model (HSM) to summarize and classify the characteristics affecting consumer perception in previous HTOR studies. We believe that the framework helps researchers to identify the research topic in extended HTORs literature and to point out possible direction for future studies.
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页数：27
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