RESEARCH ON PERFORMANCE MEASUREMENT UNDER CONDITIONS OF CZECH ENTERPRISES

The paper is oriented on the presentation of selected research results relating to business process performance measurement carried out in Czech enterprises during 2006-2011. The emphasis is placed upon the intermingling and seeking out of mutual associations between theoretical presumptions, previously resolved projects, and realistic observations based on the outcomes of the research we conducted and the methodology used. The theoretical part of the paper provides a detailed characterisation of the current state of affairs of the investigated performance measurement issue. The following part of the paper defines the basic research methodology and expected contributions of the study. In the final part of the paper, results of the survey are introduced and concurrently confronted with those arising from professional studies conducted especially in Germany, Austria and the U.S.A.