Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response

被引:418
作者
Kamboj, Shampy [1 ]
Sarmah, Bijoylaxmi [2 ]
Gupta, Shivam [3 ]
Dwivedi, Yogesh [4 ]
机构
[1] Amity Univ, Noida, India
[2] North Eastern Reg Inst Sci & Technol, Itanagar, Arunachal Prade, India
[3] Montpellier Business Sch, Montpellier Res Management, 2300 Ave Moulins, F-34080 Montpellier, France
[4] Swansea Univ, Sch Management, Swansea, W Glam, Wales
关键词
Customer participation; Motivations; Social media; Social networking sites; Online brand communities; Brand trust; Brand loyalty; Branding co-creation; SERVICE-DOMINANT LOGIC; CONSUMER TRUST; CUSTOMER ENGAGEMENT; USER PARTICIPATION; NETWORK SITES; GENERATION Y; ONLINE; LOYALTY; BEHAVIOR; PRODUCT;
D O I
10.1016/j.ijinfomgt.2017.12.001
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
This paper examines the antecedents of branding co-creation that include social networking sites'(SNSs) participation motivations, customer participation, brand trust and brand loyalty in social media brand communities by applying the "Stimulus-Organism-Response paradigm". The survey method was used to gather data from 407 social media users. Data were analysed using structural equation modeling techniques. The findings reveal that SNSs' participation motivations positively influence customer participation, which in turn significantly affects brand trust and brand loyalty. Consequently, both brand trust and brand loyalty positively influence branding co-creation in brand communities on social media. Furthermore, brand trust contributes as a mediator between customer participation and brand loyalty on social media brand communities. Although studies on relationships examined through the lens of the Stimulus-Organism-Response paradigm are popular, to the authors' surprise there is scant literature examining the relationships between SNSs' participation motivations, customer participation in social media brand communities, brand trust, brand loyalty and branding co-creation.
引用
收藏
页码:169 / 185
页数:17
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