Is it an opportunity? COVID-19's effect on the green supply chains, and perceived service's quality (SERVQUAL): the moderate effect of big data analytics in the healthcare sector

被引：9

作者：

Kholaif, Moustafa Mohamed Nazief Haggag Kotb ^{[1
]}

Xiao, Ming ^{[1
]}

机构：

[1] Univ Sci & Technol Beijing, Sch Econ & Management, 30 Xueyuan Rd, Beijing 100083, Peoples R China

来源：

ENVIRONMENTAL SCIENCE AND POLLUTION RESEARCH | 2023年 / 30卷 / 06期

关键词：

Uncertainty-fear; COVID-19; Green supply chain management; Big data analytics; Service quality model (SERVQUAL); PATIENT SATISFACTION; CONSUMER PERCEPTIONS; MANAGEMENT-PRACTICES; SUSTAINABILITY; PERSPECTIVE; MODEL; PERFORMANCE; PRESSURE; STRATEGY; EMPATHY;

D O I：

10.1007/s11356-022-23173-8

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

This study examines the relationship between uncertainty-fear toward COVID-19, green supply chain management (GSCM), and perceived service quality based on the five dimensions service quality model (SERVQUAL). It also tests the moderating effect of big data analytics (BDA) capabilities. Based on a sample of 300 healthcare managers and customers, we used partial least squares structural equation modeling to analyze the data and test our hypotheses. The empirical results show that the uncertainty-fear toward COVID-19 positively affects GSCM. Also, BDA moderates the relationship between uncertainty-fear toward COVID-19 and GSCM. GSCM positively impacts service quality (empathy, responsiveness, and assurance) but not reliability or tangible items. In addition, GSCM significantly mediates the relationship between uncertainty-fear toward COVID-19 and services' empathy, responsiveness, and assurance. However, it has an insignificant mediation effect regarding reliability and tangible-item dimensions.

引用

页码：14365 / 14384

页数：20

共 26 条

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