Value co-creation and destination brand equity: understanding the role of social commerce information sharing

被引:15
作者
Long Hong Pham [1 ]
Woyo, Erisher [2 ,3 ]
Trang Huong Pham [4 ]
Thi Xuan Truong Dao [5 ]
机构
[1] VNU Univ Social Sci & Humanities, Fac Tourism Studies, Hanoi, Vietnam
[2] Manchester Metropolitan Univ, Dept Mkt Retail & Tourism, Manchester, Lancs, England
[3] North West Univ, Tourism Res Econ Environs & Soc, Potchefstroom, South Africa
[4] Vietnam Natl Univ, Int Sch, Hanoi, Vietnam
[5] Hong Bang Univ Int, Fac Tourism, Ho Chi Minh City, Vietnam
关键词
Social commerce; Information sharing; Value co-creation; Destination brand equity; Vietnam; WORD-OF-MOUTH; SCALE DEVELOPMENT; TOURISM DESTINATIONS; CUSTOMER ENGAGEMENT; PERCEIVED VALUE; PLS-SEM; HOSPITALITY; MEDIA; MODEL; EXPERIENCE;
D O I
10.1108/JHTI-04-2022-0123
中图分类号
F [经济];
学科分类号
02 ;
摘要
Purpose - Widespread technology adoption in tourism enables tourists to be active content creators, thus, influencing destination brands through co-creation. This study examines value co-creation, social commerce information sharing, and destination brand equity. Design/methodology/approach - A quantitative approach was applied to analyse data collected from a global online survey. Hypotheses were tested using PLS-SEM analysis. Findings - Results show that destination brand equity is positively influenced by value co-creation. Additionally, social commerce information sharing mediates the relationship between value co-creation and destination brand equity. Practical implications - The article adds new insights to tourism marketing by investigating value co-creation, social commerce information sharing and destination brand equity. It also offers interesting implications for destination managers to improve Vietnam as a destination brand. Originality/value - This paper is among the first to test the mediating role of social commerce on value co-creation and destination brand equity.
引用
收藏
页码:1796 / 1817
页数:22
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