Holistic multi-criteria performance measurement system for the maintenance function

Due to market globalization and technological development, companies are focusing more than ever on the performance of their maintenance function, which can only be achieved through a good performance measurement system. Although numerous works have been realized on this issue, there is still a lack of a flexible system that considers the particularities of each company and deals with all the performance measurement issues. For this reason, this paper introduces a maintenance performance measurement system, which allows the identification of all the relevant performance indicators using a hierarchical decomposition approach. Subsequently, the elementary performance indicators will be quantified using a measurement approach based on the fuzzy set theory, which deals with the unavailability and unreliability of data as well as time and resources limitation. Finally, an aggregation method based on the MACBETH method combined with the 2-additive Choquet integral was used in order to measure the global maintenance performance while considering the mutual interactions between the different criteria. Finally, to illustrate all these steps, the proposed system has been applied in a large Moroccan company operating in the chemical transformation sector.