OVERVIEW OF PERCEPTIONS OF MOBILE BANKING USAGE: A BI- BLIOMETRIC ANALYSIS AND SYSTEMATIC LITERATURE REVIEW

The objective of the present research is to characterise the current landscape on the perception of the use of mobile banking by Colombian consumers. To this end, a bibliometric analysis was carried out in the Scopus database using the R Core Team 2021-Bibliometrix and VOSviewer software, complemented by a systematic review of the literature using the PRISMA protocol. The results of the bibliometric analysis showed that there is a substantial growth in scientific production related to the topic addressed, with the most productive countries being: India, followed by the United States and China. The most representative authors are Tommi Laukkanen, Aijaz A Shaikh, and Heikki Karjaluoto. From the systematic review of the literature, it is observed that the use of mobile banking is mainly motivated by the ease of use, trust, and usefulness that users perceive; it is also important to note that there is a high probability of use in the population that has constant access and use of the internet, as well as in people with higher incomes and university education.