Maternal satisfaction on quality of childhood vaccination services and its associated factors at public health centers in Addis Ababa, Ethiopia

被引:4
作者
Tesfaye, Eyasu [1 ]
Debie, Ayal [2 ]
Sisay, Fasil [3 ]
Tafere, Tesfahun Zemene [2 ]
机构
[1] Gandih Mem Hosp, Dept Clin Governance, Qual Management Off, Addis Ababa, Ethiopia
[2] Univ Gondar, Inst Publ Hlth, Coll Med & Hlth Sci, Dept Hlth Syst & Policy, POB 196, Gondar, Ethiopia
[3] Kotebe Univ Educ, Menelik II Med & Hlth Sci Coll, Dept Nursing, Addis Ababa, Ethiopia
关键词
Childhood vaccination; Ethiopia; Maternal satisfaction; Quality of service;
D O I
10.1186/s12913-023-10174-7
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Background Vaccination is one of the most important public health interventions to reduce child mortality and morbidity. In Ethiopia, about 472,000 children die each year by vaccine-preventable diseases. A satisfied mother is assumed to use the services and complies with the service provider for better health care outcomes. However, there was no adequate evidence regarding maternal satisfaction with quality of childhood vaccination services. This study aimed to assess maternal satisfaction on quality of childhood vaccination services and its associated factors at public health centers in Addis Ababa, Ethiopia. Methods A facility-based cross-sectional study was conducted from 12 July to 12 August 2021 at public health centers in Addis Ababa, Ethiopia. A total of 366 mothers (caretakers) of under one-year-old children participated in the study. A systematic sampling technique with an interviewer-administered questionnaire and inventory checklist were used to collect the data. A binary logistic regression model was fitted. Adjusted Odds Ratio (AOR) with 95% confidence interval (CI) and p-value < 0.05 were used to identify the factors associated with the outcome. Results Nearly two-thirds (61.2%) of mothers (caretakers) were satisfied with the quality of childhood vaccination services. Service providers' greeting [AOR = 1.60; 95%CI: 1.37-1.99] and information about the types of vaccines [AOR = 1.54; 95%CI: 1.32-1.89] were positively associated with maternal satisfaction. On the contrary, long waiting time of mothers (caretakers) to receive services [AOR = 0.29; 95%CI: 0.14-0.62] was negatively associated with services. Conclusion The overall maternal satisfaction towards the quality of childhood vaccination services in this study was found to be low. Minimizing waiting time at the health facility, enhancing greetings and providing adequate information regarding childhood vaccination for mothers (caretakers) improved their satisfaction with the services.
引用
收藏
页数:9
相关论文
共 50 条
[41]   Distant and proximate factors associated with maternal near-miss: a nested case-control study in selected public hospitals of Addis Ababa, Ethiopia [J].
Ewnetu Firdawek Liyew ;
Alemayehu Worku Yalew ;
Mesganaw Fantahun Afework ;
Birgitta Essén .
BMC Women's Health, 18
[42]   Women's Satisfaction with Cervical Cancer Screening Services and Associated Factors in Maternal Health Clinics of Jimma Town Public Health Facilities, Southwest Ethiopia [J].
Atnafu, Tigist ;
Daka, Dawit Wolde ;
Debela, Tilahun Fufa ;
Ergiba, Meskerem Seboka .
CANCER MANAGEMENT AND RESEARCH, 2021, 13 :7685-7696
[43]   Distant and proximate factors associated with maternal near-miss: a nested case-control study in selected public hospitals of Addis Ababa, Ethiopia [J].
Liyew, Ewnetu Firdawek ;
Yalew, Alemayehu Worku ;
Afework, Mesganaw Fantahun ;
Essen, Birgitta .
BMC WOMENS HEALTH, 2018, 18
[44]   Factors Associated with Willingness to Call Emergency Medical Services for Worsening Symptoms of COVID-19 in Addis Ababa, Ethiopia [J].
Olani, Ararso ;
Demisse, Lemlem Beza ;
Alemayehu, Michael ;
Sultan, Menbeu .
OPEN ACCESS EMERGENCY MEDICINE, 2022, 14 :563-572
[45]   The economic burden of hemodialysis and associated factors of among patients in private and public health facilities: a cross-sectional study in Addis Ababa, Ethiopia [J].
Baye, Tiruneh Amsalu ;
Gebeyehu, Hamelmal ;
Bekele, Mahteme ;
Abdelmenan, Semira ;
Ashengo, Tigistu Adamu ;
Mengistu, Berhanu .
COST EFFECTIVENESS AND RESOURCE ALLOCATION, 2024, 22 (01)
[46]   Medical laboratory accreditation status and associated factors in selected private and government health facilities of Addis Ababa, Ethiopia [J].
Tesema, Meseret ;
Sisay, Abay .
PAN AFRICAN MEDICAL JOURNAL, 2023, 45
[47]   Family planning use and its associated factors among women in the extended postpartum period in Addis Ababa, Ethiopia [J].
Gebremedhin, Almaz Yirga ;
Kebede, Yigzaw ;
Gelagay, Abebaw Addis ;
Habitu, Yohannes Ayanaw .
CONTRACEPTION AND REPRODUCTIVE MEDICINE, 2018, 3 (01)
[48]   Family planning use and its associated factors among women in the extended postpartum period in Addis Ababa, Ethiopia [J].
Almaz Yirga Gebremedhin ;
Yigzaw Kebede ;
Abebaw Addis Gelagay ;
Yohannes Ayanaw Habitu .
Contraception and Reproductive Medicine, 3 (1)
[49]   Quality of family planning counseling and associated factors among women attending family planning clinics at selected health centers in Akaki Kality sub-city, Addis Ababa, Ethiopia [J].
Goyomsa, Girma Garedew ;
Geleta, Leta Adugna ;
Debela, Sisay Abebe ;
Reshid, Nejiba ;
Ogeto Luke, Amana ;
Lamaro Abota, Tafesse ;
Girma, Derara ;
Dejene, Hiwot .
FRONTIERS IN GLOBAL WOMENS HEALTH, 2022, 3
[50]   Satisfaction and its associated factors of infants' vaccination service among infant coupled mothers/caregivers at Hawassa city public health centers [J].
Dana, Ermias ;
Asefa, Yisalemush ;
Hirigo, Agete Tadewos ;
Yitbarek, Kiddus .
HUMAN VACCINES & IMMUNOTHERAPEUTICS, 2021, 17 (03) :797-804