Quality Perceptions, Expectations, and Individual Characteristics among Adult Patients Visiting Primary Healthcare Centers in Saudi Arabia: A Cross-Sectional Study

被引:3
作者
Alanazi, Eidah [1 ]
Alanazi, Hamdah [1 ]
Alanazi, Maha [1 ]
Alsadoun, Ahmed [2 ]
Asiri, Saeed [3 ]
Bahari, Ghareeb [3 ]
机构
[1] Minist Hlth, Riyadh 11176, Saudi Arabia
[2] King Saud Univ, Coll Nursing, Med Surg Dept, Riyadh 11421, Saudi Arabia
[3] King Saud Univ, Coll Nursing, Nursing Adm & Educ Dept, Riyadh 11421, Saudi Arabia
关键词
primary healthcare centers; patient perceptions; expectation; service quality;
D O I
10.3390/healthcare11020208
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Quality is a main concern of primary healthcare centers, and pursuing quality can lead to service improvement as well as affordable healthcare. The purpose of this cross-sectional study was to describe patients' healthcare quality perceptions and expectations and determine the relationships between them and associated factors. The study was conducted on a convenience sample of 470 patients visiting primary healthcare centers. Data were collected between April and July 2022 using an anonymous questionnaire. Bivariate and multivariate analyses were conducted. Most participants reported high levels of quality perceptions and expectations. Bivariate analyses showed a significant correlation between quality perceptions and expectations. Both being single and having a higher level of education were statistically different in terms of quality perception and expectations, respectively. Further, being single, highly educated, and employed had significant differences in terms of expectations. In regression, primary education and expectations influenced quality perceptions. Marital status, profession, and perception were the only variables that significantly influenced participants' expectations. Patients' healthcare quality perceptions and expectations are important for ensuring the efficiency of healthcare services. Primary healthcare centers are the key avenue for disease prevention and early detection. The optimization of primary healthcare centers' quality and addressing its potential issues should be performed through interdisciplinary teamwork.
引用
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页数:9
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