Responsiveness in Ghanaian Healthcare: The Survey of Inpatients

An essential characteristic of an effective healthcare system is the responsiveness to patients' legitimate expectations. Maintaining the responsiveness of health organizations at a high level requires constant evaluation of their situation as perceived by patients. The aim of this study was to assess the perceived responsiveness of inpatients of public healthcare facilities in the South Tongu District, Ghana. This study used a convenient sampling approach to collect data from a total of 200 inpatients who were selected systematically at the time of their discharge. The World Health Organization's (WHO) responsiveness questionnaire was used as the research tool to assess responsiveness. T-test and ANOVA was used for comparing the mean values. More than half of the hospitalized patients ranked the general responsiveness as good (73%). Our results ranked the different levels of responsiveness perceived by patients and revealed the areas that require further attention for improvement.