Proposal of a service delivery model for supported living community forensic services

Purpose Following serious case review, the Transforming Care agenda (DH, 2015) highlights the need for adults with learning disabilities, autism, mental health issues or behaviors that challenge to be supported within communities rather than hospitals. Poor or absent leadership has been identified as contributing to serious cases of abuse in health-care settings [Department of Health (DH), 2012]. This paper aims to focus on identifying the elements required for good leadership and service delivery in community forensic services (CFS). Design/methodology/approach The perspectives of 12 support workers working in CFS were obtained through semi-structured interviews. Findings Thematic analysis identified two predominant themes, namely, authentic leadership and effective team practice. A culture of trust and learning occurs when teams are well led. This culture leads to consistent practice which benefits services users and reduces risk of poor practice. Analysis suggests a framework for service delivery which is complimented by aspects of the Total Attachment model. Research limitations/implications The data set was collected from the same organisation and views may have been aligned to existing organisational policy. However, the sample was taken across different teams and geographical locations to collate more generalised experiences of team dynamics. The lead researcher works for the organisation and this dual role may have affected the candour with which individuals shared information during interviews. Practical implications Using a model to understand the functional dynamics of teams within CFS may support leaders and practitioners to improve service delivery. Social implications Improving service delivery within CFS may increase opportunity to meet the Transforming Care Agenda. Originality/value This paper examines staff perspectives and the application of theoretical frameworks to propose a unique service delivery model for supported living within CFS.