Technology roadmap of AI applications in the retail industry

被引：16

作者：

Lu, Hsi-Peng ^{[1
]}

Cheng, Hsiang-Ling ^{[1
]}

Tzou, Jen-Chuen ^{[1
]}

Chen, Chiao-Shan ^{[2
,3
]}

机构：

[1] Natl Taiwan Univ Sci & Technol, Dept Informat Management, Taipei, Taiwan

[2] Natl Taipei Univ Nursing & Hlth Sci, Dept Hlth Care Management, Taipei, Taiwan

[3] Natl Taipei Univ Nursing & Hlth Sci, Dept Hlth Care Management, 365 Mingde Rd, Taipei 112303, Taiwan

来源：

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE | 2023年 / 195卷

关键词：

Artificial intelligence (AI); Technology roadmap; Retail; Technology development trend; BIG DATA; ARTIFICIAL-INTELLIGENCE;

D O I：

10.1016/j.techfore.2023.122778

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

New retail, an online-merge-offline system with artificial intelligence (AI) applications, became popular after the COVID-19 pandemic. This research introduces a novel technology roadmap methodology for new retail after studying 30 smart retail cases. Upon conducting panel discussions, this study identified 16 service applications, 10 technology applications, 4 application types, and 4 AI development stages. Based on the correlation analysis, it was found that new retail should: (1) aim towards the fourth stage of AI development, such as image generation technology; (2) develop a seamless shopping process; and (3) formulate cloud integration platforms integrating data on consumer shopping behavior. Overall, the findings obtained could be promising reference for future studies in the retail industry.

引用

页数：11

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