Impact of Internal and Customer Sexual Harassment on Job-related Outcomes: The Case of Female Casino Employees

被引：5

作者：

Tsai, Henry ^{[1
]}

Nam, Hyemin Vivian ^{[1
]}

Wen, Ivan ^{[2
]}

机构：

[1] Hong Kong Polytech Univ Hung Hom, Sch Hotel & Tourism Management, Kowloon, Hong Kong, Peoples R China

[2] Univ Hawaii Manoa, Sch Travel Ind Management, Honolulu, HI 96822 USA

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY & TOURISM ADMINISTRATION | 2023年 / 24卷 / 04期

关键词：

Internal sexual harassment; customer sexual harassment; job satisfaction; turnover intention; casino; frontline employees; WORKPLACE; ANTECEDENTS; CONSEQUENCES; GENDER; WORK; EXPERIENCES; AGGRESSION; MODEL;

D O I：

10.1080/15256480.2021.2025190

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study examines the impact of internal and customer sexual harassment on job-related outcomes using a sample of 348 female frontline employees in the context of Macao casinos. The results showed that internal sexual harassment led to lower job satisfaction, as well as higher turnover intention through its impact on job satisfaction. Besides, internal sexual harassment had a significant negative impact on female frontline employees exceeding that accounted for by traditional job stressor. Surprisingly, sexual harassment committed by customers exhibited no significant impact on both female employees' job satisfaction and turnover intention. Implications are discussed.

引用

页码：644 / 668

页数：25

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