How Do Normative Public Values Promote Service Innovative Behavior in Public Organizations: The Roles of Felt Responsibility for Change and Responsible Leadership

被引：4

作者：

Tran, Ai Cam ^{[1
]}

Luu, Trong Tuan ^{[3
]}

Trinh, Ngoc Khanh ^{[4
]}

Nguyen, Xuan Nhi ^{[2
]}

机构：

[1] Nguyen Tat Thanh Univ, Ho Chi Minh City, Vietnam

[2] Nguyen Tat Thanh Univ, Sch Business Adm, Ho Chi Minh City, Vietnam

[3] Swinburne Univ Technol, Swinburne Business Sch, Hawthorn, Australia

[4] RMIT Univ, Melbourne, Australia

来源：

PUBLIC PERFORMANCE & MANAGEMENT REVIEW | 2023年 / 46卷 / 05期

关键词：

felt responsibility for change; normative public values; responsible leadership; service innovative behavior; SELF-DETERMINATION THEORY; ETHICAL LEADERSHIP; MEDIATING ROLE; METHOD BIAS; WORK; MOTIVATION; EMPLOYEES; MODELS; COMMUNICATION; PERSPECTIVE;

D O I：

10.1080/15309576.2023.2241453

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

Innovating public services contributes to enhancing citizen satisfaction and trust in public organizations. The aim of our research is to unravel how and when public sector employees' perceptions of normative public values shape their service innovative behavior. The data were gathered from 572 employees and 68 managers from local-level governments in an Asia-Pacific setting. The positive link was observed between employee perceptions of normative public values and their service innovative behavior. Felt responsibility for change mediated that relationship. Responsible leadership was found to interact with employee perceptions of normative public values to further promote service innovative behavior.

引用

页码：1207 / 1236

页数：30

共 16 条

[1] How do corporate social responsibility perceptions facilitate advocacy behavior? The roles of organizational pride and responsible leadership
Liu, Zonghua
Qin, Yalan
Guo, Yulang
Zhang, Ming
Li, Yi
CHINESE JOURNAL OF COMMUNICATION, 2024,
[2] Fostering Public Sector Employees' Innovative Behavior: The Roles of Servant Leadership, Public Service Motivation, and Learning Goal Orientation
Nhung Thi Hong Nguyen
Nguyen, Diep
Nguyen Vo
Tuan, Luu Trong
ADMINISTRATION & SOCIETY, 2023, 55 (01) : 30 - 63
[3] Felt responsibility for change in public organizations: general and sector-specific paths
Campbell, Jesse W.
PUBLIC MANAGEMENT REVIEW, 2018, 20 (02) : 232 - 253
[4] Team Creativity in Public Healthcare Organizations: The Roles of Charismatic Leadership, Team Job Crafting, and Collective Public Service Motivation
Trong Tuan Luu
Rowley, Chris
Cong Khai Dinh
Qian, David
Hanh Quyen Le
PUBLIC PERFORMANCE & MANAGEMENT REVIEW, 2019, 42 (06) : 1448 - 1480
[5] How does transformational leadership influence on the performance of public service organizations in a developing country? The interventional roles of NPM cultural orientations
Thao Hong Phuong Chau
Yen Thi Tran
Truc Dinh Le
COGENT BUSINESS & MANAGEMENT, 2022, 9 (01):
[6] Influence of Transformational Leadership on Innovative Behavior in the Korean Public Service Sector: The Moderated Mediating Effect of Change Management and PSM
Choi, Byungyun
Cho, Ki Woong
PUBLIC PERFORMANCE & MANAGEMENT REVIEW, 2025, 48 (02) : 437 - 467
[7] PUBLIC SERVICE EMPLOYEES' ATITUDES TO SOME TOPICS OF SOCIAL RESPONSIBLE BEHAVIOR OF ORGANIZATIONS
Plhonova, Vera
AKTUALNE PROBLEMY PODNIKOVEJ SFERY 2014, 2014, : 404 - 410
[8] How does servant leadership influence employees' service innovative behavior? The roles of intrinsic motivation and identification with the leader
Su, Weilin
Lyu, Bei
Chen, Hui
Zhang, Yanzi
BALTIC JOURNAL OF MANAGEMENT, 2020, 15 (04) : 571 - 586
[9] Servant Leadership and Organizational Citizenship Behavior: The Mediating Role of Perceived Organizational Politics and the Moderating Role of Political Skill in Public Service Organizations
Addisu, Debalkie Demissie
Abebe, Ejigu Alemu
Assefa, Tsegay Tensay
EMPLOYEE RESPONSIBILITIES AND RIGHTS JOURNAL, 2024,
[10] Workgroup accord and change-oriented behavior in public service organizations: Mediating and contextual factors
Campbell, Jesse W.
JOURNAL OF MANAGEMENT & ORGANIZATION, 2020, 26 (05) : 719 - 735

← 1 2 →