MEASURING THE QUALITY OF EDUCATIONAL SERVICES AND INFORMATION SOURCES AMONG FACULTY MEMBERS: THE CASE OF PRINCE SATTAM BIN ABDULAZIZ UNIVERSITY

This study proposes to assess the degree of faculty members' satisfaction towards the quality of educational services and information sources at Prince Sattam bin Abdulaziz University. In addition, this study also examines the differences in the satisfaction level, if it exists, among faculty members in terms of gender and region. The results of this study showed that the level of quality of educational services and information sources was high. This study recommends that the university should keenly work to maintain the level of quality of services achieved, and clarify plans to increase quality levels to meet the aspirations of faculty members and keep up with their expectations for the quality that fulfills their satisfaction, and conduct studies to determine the relationship between the achieved quality levels and the degree of their satisfaction.