Legitimizing neglect-a qualitative study among nursing home staff in Norway

被引:13
作者
Lund, Stine Borgen [1 ]
Skolbekken, John-Arne [1 ]
Mosqueda, Laura [2 ]
Malmedal, Wenche K. K. [1 ]
机构
[1] Norwegian Univ Sci & Technol NTNU, Dept Publ Hlth & Nursing, POB 8905, N-7491 Trondheim, Norway
[2] Univ Southern Calif, Keck Sch Med, Los Angeles, CA USA
关键词
Neglect; Nursing home; Residential care; Long term care; Elder abuse; Elder neglect; Missed care; Rationing of care; Nursing staff`s perceptions; Qualitative; Constructivist grounded theory; ELDER ABUSE; CARE; EXPERIENCES; MISTREATMENT; NEED;
D O I
10.1186/s12913-023-09185-1
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
IntroductionResidents in nursing homes do not always get qualitatively good nursing care, and research shows that residents' basic care needs are sometimes neglected. Neglect in nursing homes is a challenging and complex issue, yet a preventable one. Nursing home staff are at the frontline of detecting and preventing neglect but may also be the ones causing it. It is essential to understand why and how neglect happens in order to recognize, expose, and prevent its occurrence. Our aim was to generate new knowledge on the processes leading to and allowing neglect to continue in Norwegian nursing homes, by studying how nursing home staff perceive and reflect on when nursing home residents are neglected in their daily practice.MethodsA qualitative exploratory design was used. The study was based on five focus group discussions (20 participants, total) and ten individual interviews with nursing home staff from 17 different nursing homes in Norway. The interviews were analysed according to Charmaz constructivist grounded theory.ResultsIn order to make neglect an acceptable practice, nursing home staff apply different strategies. These strategies were identified as when the staff legitimize neglect by neglecting neglect, when the staff are not recognizing their own behaviour as neglectful, as expressed in their actions and language, and normalizing missed care when resources are lacking and nursing staff are rationing care.ConclusionsThe gradual shift between judging actions as neglectful or not are made possible when nursing home staff legitimize neglect by not recognizing their practice as neglective, thus neglecting neglect or when they are normalizing missed care. Increased awareness and reflections on these processes may be a way of reducing the risk of and preventing neglect in nursing homes.
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页数:12
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