The problem of professional burnout of IT-specialists: A theoretical review

被引:3
作者
Gofman, Olga [1 ,2 ]
Vodopyanova, Natalia [1 ]
Dzhumagulova, Alena [1 ]
Nikiforov, German S. [1 ]
机构
[1] St Petersburg State Univ, St Petersburg, Russia
[2] 7-9 Univ Skaya Embankment, St Petersburg 199034, Russia
来源
ORGANIZATSIONNAYA PSIKOLOGIYA | 2023年 / 13卷 / 01期
关键词
IT-specialists; burnout syndrome; personal; professional; organizational determinants; INFORMATION-TECHNOLOGY; WORK EXHAUSTION; JOB BURNOUT; MODEL; TURNOVER; DEMANDS; STRESS;
D O I
10.17323/2312-5942-2023-13-1-117-144
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
The article presents the results of a theoretical analysis of the features of the professional activity of IT specialists in the context of the risks of burnout syndrome. Burnout is considered as a systemic quality of the subject of labor, having a three-component structure (subfactors: emotional exhaustion, depersonalization, reduced personal accomplishment). Burnout syndrome is formed due to the interaction of the subject of labor with stress at work. Burnout manifests itself in negative mental states, attitudes, self-relation, personal accomplishment, and work. Purpose. The purpose of this study was a theoretical review of modern publications on the problem of burnout syndrome of IT and the definition of determinants of IT professional burnout. The analytical method is used in the work. Results. In modern research, there is no unambiguous answer about the specifics of IT specialist's burnout: according to some authors, burnout by the subfactor emotional exhaustion and reduction of personal accomplishment is characteristic for IT specialists, according to others - depersonalization (cynicism). Obviously, the revealed differences in the typology of burnout of IT specialists are related to the variety of IT professions that need to be considered when assessing the severity of individual burnout subfactors. Three groups of determinants of IT specialists' burnout are presented: personal (gender, age, lifestyle, psychological readiness for professional activity, attitude to professional activity), professional (high learning requirements, combination of team and functional roles, high uncertainty - unpredictability of work tasks, illusions of flexible schedule, remote communication, occupational diseases), organizational (virtual organization, specifics of remote personnel management). Thus, an analysis of the literature on the problem of burnout confirmed the multifactorial and poly-deterministic nature of burnout syndrome, as well as the presence of specific features and risk factors of burnout for the IT profession.
引用
收藏
页码:117 / 144
页数:28
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