Knowledge Management in Serbian SMEs: Key Factors of Influence on Internal and External Business Performances

被引:2
作者
Rosulj, Dragana [1 ]
Petrovic, Dejan C. [2 ]
Arsic, Sinisa M. [3 ]
机构
[1] Acad Tech Vocat Studies, Katarine Ambroz 3, Belgrade 11000, Serbia
[2] Univ Belgrade, Fac Org Sci, Jove Ilica 154, Belgrade 11000, Serbia
[3] Telekom Serbia, Takovska 2, Belgrade 11000, Serbia
关键词
knowledge management; factors; SMEs; business; organization; performance; ORGANIZATIONAL PERFORMANCE; SYSTEMS; IMPACT; ENTERPRISES; INNOVATION; STRATEGY; SUCCESS;
D O I
10.3390/su16020797
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
This study investigates the pivotal role of knowledge management (KM) in Serbian small- and medium-sized enterprises (SMEs), highlighting its impact on both the internal dynamics and external business performance of a company. Addressing the unique socio-economic and cultural context of the Serbian business environment, this research study explores how effectively KM practices can streamline business processes, enhance decision making, and foster more significant outputs. This study includes a sample of 370 companies, conducted during the period of the initial 6 months of 2023, by measuring the influence of knowledge management factors within the process of generating revenue and on decreasing operating costs. Drawing on previous theoretical research provided by different experts, followed by a quantitative analysis performed through principal component analysis (PCA), this study identifies critical factors of influence for KM adoption and exploitation in Serbian SMEs. This study offers insights into the interplay between knowledge acquisition, formation, application, warehousing, and knowledge transfer. Findings suggest that from an external perspective, the process capabilities of a company for acquiring and formatting knowledge have a positive influence on business performance, while the technological capabilities of a company for knowledge warehousing, sharing, and formatting produce the same effect but from an internal business perspective.
引用
收藏
页数:21
相关论文
共 94 条
[1]  
Adegbembo T., 2020, J. Constr. Proj. Manag. Innov, V10, P42, DOI [10.36615/jcpmi.v10i1.346, DOI 10.36615/JCPMI.V10I1.346]
[2]  
Aghimien D., 2019, P CREATIVE CONSTRUCT
[3]  
Al-Qarioti M QA., 2015, Eurasian J. Bus. Manag, V3, P36, DOI DOI 10.15604/EJBM.2015.03.04.004
[4]   Review:: Knowledge management and knowledge management systems:: Conceptual foundations and research issues [J].
Alavi, M ;
Leidner, DE .
MIS QUARTERLY, 2001, 25 (01) :107-136
[5]  
Albassami AM, 2019, PAC BUS REV INT, V12, P11
[6]   Knowledge management approaches of small and medium-sized firms: a cluster analysis [J].
Alexandru, Vlad Andrei ;
Bolisani, Ettore ;
Andrei, Andreia Gabriela ;
Gabriel Cegarra-Navarro, Juan ;
Martinez Martinez, Aurora ;
Paiola, Marco ;
Scarso, Enrico ;
Vatamanescu, Elena-Madalina ;
Zieba, Malgorzata .
KYBERNETES, 2020, 49 (01) :73-87
[7]  
Aliyu M.S., 2015, Int. J. Bus. Econ. Law, V8, P2
[8]   Knowledge sharing, knowledge transfer and SMEs: evolution, antecedents, outcomes and directions [J].
Anand, Amitabh ;
Muskat, Birgit ;
Creed, Andrew ;
Zutshi, Ambika ;
Csepregi, Aniko .
PERSONNEL REVIEW, 2021, 50 (09) :1873-1893
[9]   Influence of Knowledge Management on Business Processes: Value-Added and Sustainability Perspectives [J].
Atkociuniene, Zenona Ona ;
Gribovskis, Justas ;
Raudeliuniene, Jurgita .
SUSTAINABILITY, 2023, 15 (01)
[10]   Knowledge complexity and firm performance: evidence from the European SMEs [J].
Audretsch, David Bruce ;
Belitski, Maksim .
JOURNAL OF KNOWLEDGE MANAGEMENT, 2021, 25 (04) :693-713